Building Confidence and Skills Through a Modern Apprenticeship
Overview
When Holly Sanders joined Walker Profiles Ltd. as an Administration Assistant, she quickly became a key point of contact for tenants and council representatives. But despite her dedication, she struggled with confidence—particularly around asking for help. Starting her Modern Apprenticeship (MA) became a turning point, giving her the structure, support, and practical tools she needed to thrive at work.
The Challenge
Before beginning her MA, Holly found it difficult to ask questions or seek guidance.
As she explained:
“I was always the type of person who would like to work things out herself. It started making me really stressed at work and lowering my confidence because I didn’t think I could do the roles that were set for my job.”
This hesitation was affecting both her wellbeing and her ability to perform efficiently in her growing role.
Why Holly Chose a Modern Apprenticeship
Holly wanted a way to develop her skills while continuing to work full‑time, and the MA offered exactly that. She chose this programme because:
- It aligned well with her role and responsibilities
- It offered clear, accessible support
- It provided a recognised qualification to help her grow professionally
“I was hoping my confidence would grow at the thought of learning more about my job.”
The Learning Experience
Getting started wasn’t easy. Like many learners, Holly initially felt unsure about how to structure her evidence or respond to certain questions. But the support from her assessor made the difference.
“What I found helpful was that nothing was really a silly question. I felt like I was able to ask for help in confidence knowing I would get the right support.”
Her assessor provided examples, guidance, and reassurance—helping Holly break down tasks and understand how her day‑to‑day work linked to the qualification.
Results: Confidence, Skills, and Real Workplace Impact
Throughout the MA, Holly discovered more effective ways to approach her workload, communicate confidently, and manage her responsibilities.
Key improvements Holly noticed:
- Greater confidence in asking questions and seeking support
- Improved efficiency thanks to new organisational and prioritisation skills
- Enhanced job performance, with daily tasks becoming noticeably easier
- Better understanding of her role and the impact of her work
“I’ve realised that my work is a lot easier due to the skills I learned throughout my MA.”
She also now recognises ways to save time and work more efficiently—skills she applies every day.
Kevin Logan, General Manager at Walker Profiles said:
“Holly has become a key contributor to the repairs contract, showing initiative and leadership in streamlining operations and improving performance. Personally, she has grown in confidence, resilience, and independence—taking ownership of tasks, building strong relationships with colleagues and customers, and consistently delivering results.”
Looking Ahead
Holly’s MA has had a lasting impact on her approach to work:
“I catch myself doing things differently that decrease the time I would be wasting if I had to do it another way. My MA has taught me how to prioritise tasks.”
With stronger confidence and a deeper understanding of her role, she now feels far more self‑assured in her career.
Would Holly Recommend the MA?
Absolutely.
“I would definitely recommend this MA. It’s gained me a lot more strength and confidence in the workplace. Being younger made me feel like I didn’t know anything, but going through my MA broke down different parts of my job. I learned things I now use in my day‑to‑day working life.”
Summary
Holly’s story highlights how a Modern Apprenticeship can unlock confidence, capability, and long‑term growth. With the right support, learners not only gain a valuable qualification—but also develop practical skills that transform how they work.
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