Building Confidence and Strengthening Skills Through Her Modern Apprenticeship

About Lindsay

Lindsay Hay works as a Support Practitioner with Turning Point Scotland, providing 24‑hour support to an individual with complex medical needs and learning disabilities. With three years of experience in her role, Lindsay is dedicated to delivering high‑quality, person‑centred care.

The Challenge

When Lindsay joined her team, she was the only member who hadn’t yet completed a Modern Apprenticeship. Although this didn’t affect her ability to carry out her role, she noticed the difference and wanted to match the qualifications of her colleagues. Completing the MA offered her the chance to build confidence and strengthen her professional knowledge.

Why Lindsay Chose the MA

For Lindsay, starting the Modern Apprenticeship was an important step—it was a requirement for her role, and she wanted to continue developing her abilities. TPS enrolled her in the appropriate qualification, and she hoped the course would give her greater confidence, more structured understanding, and an opportunity to deepen her experience.

Getting Started

Returning to formal learning after many years was initially “quite daunting,” especially as Lindsay hadn’t studied since secondary school. However, she quickly felt supported. Her assessor, was always available to answer questions and provide reassurance throughout the learning journey.

“My assessor was always on hand if I had any questions. Julie was very supportive.”

The Experience

With consistent support, Lindsay progressed steadily through the course. She found the assessment process and her conversations with her assessor particularly valuable. Working at her own pace helped her grow more confident and recognise the strengths she already brought to her role.

Results and Improvements

Completing the MA made a significant difference to Lindsay’s sense of confidence and professional understanding. She now feels much more assured in her own abilities and has a deeper knowledge of the laws, regulations, and protocols that underpin social care practice.

“I am a lot more confident and don’t second‑guess myself. I understand a lot of the laws surrounding social care.”

Although her day‑to‑day responsibilities haven’t changed, Lindsay now approaches her work with greater clarity and assurance.

Looking Ahead

Lindsay feels more comfortable, knowledgeable, and confident in her professional role. She also strongly recommends the MA to others working in similar settings.

“Yes, I would recommend it. It gives you more confidence in your role. You learn a lot about laws, protocols, and why they are in place.”

You can find out more about the qualifications in Health & Social Care here, or contact us for more information.