Strengthening Practice and Confidence in Residential Childcare

Candidate: Suzanne Cooper, Residential Childcare Worker, Ayrshire

Qualification: Modern Apprenticeship – SVQ Level 3 in Social Services (Children & Young People)

Overview

With four years of experience working in a residential childcare setting in Ayrshire, Suzanne Cooper plays a vital role in supporting young people overnight—ensuring their safety, wellbeing, and comfort. To continue in her role and meet SSSC registration requirements, Suzanne needed to complete her SVQ Level 3 qualification. She chose RT Resources, who were already connected to her workplace, and successfully achieved her MA with strong support from her assessor.

The Challenge

Although Suzanne did not face performance-related challenges before beginning the programme, completing the SVQ Level 3 was essential for continuing employment and meeting regulatory expectations. Like many in the sector, she needed a qualification that would strengthen her professional practice and demonstrate her competence to the SSSC.

Why Suzanne Chose the MA

Suzanne began the Modern Apprenticeship to fulfil her SSSC requirements and secure her ongoing role. RT Resources was the natural provider, already trusted and recommended within her workplace. She hoped to gain the qualification itself—but ended up achieving much more: deeper knowledge, stronger confidence, and new professional awareness that has enhanced her day‑to‑day practice.

Getting Started

There were initial delays in her workplace that postponed Suzanne’s start date, but once resolved, the experience of beginning the MA was smooth and positive. A key factor in this was the support of her assessor who provided exceptional clarity and guidance throughout.

“My assessor was exceptionally thorough, and I felt supported in every step. The breakdown of the modules and the guidance given made the course very enjoyable.”

Suzanne particularly valued the clear structure of the course materials and the visual progress grid that helped her see what she had completed and what was still ahead.

Learning Experience

Throughout the programme, assessor support played a major role in Suzanne’s success. The guidance on structuring evidence, understanding requirements, and staying on track helped her progress efficiently and confidently.

“My assessor gave guidance in the layout of information and kept the task on the right track.”

The consistent communication, personable approach, and clarity around expectations helped Suzanne flourish and stay motivated.

Results & Impact

Increased Knowledge & Confidence

Suzanne now has a stronger grasp of organisational policies, the Health and Social Care Standards, and SSSC expectations. This deeper understanding has made her more confident in her professional decisions and daily practice.

“These gave me a more solid foundation which boosts my confidence as I am more informed during my working practice.”

Career Benefits

Suzanne received a pay rise following the completion of her qualification—an immediate and tangible recognition of her achievement.

Real‑World Application

Her improved knowledge has enabled her to support colleagues by offering accurate guidance aligned with best practice standards—something she previously felt less equipped to do.

“I’ve given guidance to others about carrying out duties in line with the Health and Social Care Standards—information I wouldn’t have known before the course.”

Looking Ahead

With the qualification now completed, Suzanne feels more professional, informed, and equipped for her role.

“I’m more informed on my practice and carrying out my duties effectively and professionally.”

She would strongly recommend the MA to others seeking to build a strong foundation in childcare practice.

“It’s thorough, and it gives a solid foundation of knowledge to be better at your job.”

Conclusion

Suzanne’s journey reflects the real value of the Modern Apprenticeship programme at RT Resources:
✔ Strengthening knowledge and confidence
✔ Enhancing professional practice
✔ Meeting SSSC registration requirements
✔ Supporting career progression

Her experience demonstrates how high‑quality assessor support and well-structured learning can empower workers in social care to excel in their roles and deliver the highest standards of care.

For more information on qualifications within the Children & Young People sector, click here, or contact us for more information.